Privacy Policy

This policy explains what information Rodavia collects when you use rodaviacrete.com, how we handle it, and your rights.

Data We Collect

When you submit a booking enquiry or contact form, we collect the details you provide: name, email address, phone number, arrival date, and any message you include. The booking widget on our site is operated by a third-party platform that processes the rental search parameters you enter - pick-up location, dates, and preferences - according to its own privacy policy.

Our web server logs technical data automatically: your IP address, browser type, operating system, pages visited, and timestamps. This helps us maintain the site and understand usage patterns.

Cookies and Analytics

We use cookies to remember your language preference and to measure traffic through analytics tools. You can control cookie settings in your browser; blocking them may affect site functionality. For details on individual cookies, see our cookie policy.

Analytics services process aggregated visitor statistics - page views, session duration, referral sources - without identifying individuals.

How We Use Your Information

Contact form data goes directly to [email protected] so we can respond to your enquiry and connect you with a local rental provider. We do not sell or share your personal details with unrelated third parties.

The booking widget passes your search criteria to rental suppliers to generate offers. Completing a reservation through the widget means you agree to the terms of that platform and the rental company.

Third Parties

The booking engine embedded on our pages is provided by an external service. When you interact with it, that provider collects and processes data under its own policy. We recommend reviewing their documentation before submitting a booking request.

Payment processing, when applicable, is handled by the rental company or the booking platform, not by Rodavia directly.

Your Rights

You can request access to the personal data we hold, ask for corrections, or request deletion by contacting us at [email protected] or calling +30 2810 334 712. We will respond within a reasonable timeframe.

If you subscribed to updates, you can unsubscribe at any time using the link in our emails or by sending a request to the same address.

Data Retention

We keep enquiry records for as long as necessary to provide the service and comply with legal obligations. Server logs are retained for a limited period for security and diagnostic purposes.

Changes to This Policy

We may update this policy occasionally to reflect operational or legal changes. The latest version will always be available at this page.

Contact

For questions about privacy or data handling, reach us at:

Email: [email protected]
Phone: +30 2810 334 712
Address: Leoforos Dimokratias 87, Heraklion 71306, Crete, Greece
Hours: Mon-Sun: 8:00 - 20:00 (EET)